This repeatedly happens when you’re using a no-reply sender address for your email marketing or email communications. You may use excuses for using the no-reply, but the real reason is that you don’t want to get replies from your audience.
However, it sends a strong signal to your audience and ESP (Email Service Providers) that you don’t care about their opinion or answers. From a brand perspective, it’s a real issue.
My advice is to activate a real sender address account for your email marketing to receive whatever they want to send your way. There are ways to filter those emails and redirect them to the proper teams or automation.
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