As you may have noticed, people are on edge. More than ever, in social media, when replying to emails or even through slack conversations, they jump to our throat for anything.
It doesn’t mean that you can’t have a voice and disagree with what they’re saying.
Avoid a confrontation with careful messaging
Since June, at sendXmail(s), we’ve been working around the clock to change most of the content in marketing automation flows and SDRs workflows. Why? Because we’ve noticed a sudden upscale of people’s sensitivity due to the worldwide struggle.
Everything can be misinterpreted if we’re not careful, especially in written, like emails or triggered social messages. It can be taken the wrong way.
Our hardest job right now is to disagree with what others claim or say, without causing a bigger problem. Here are a few tips that seemed to work wonders for us:
- Demonstrate that you’ve “listened” to what they’ve said before.
- Acknowledge that they’re unhappy with the outcome.
- Explain your point of view, based on facts (show them). That also demonstrates your expertise in the subject.
- Show what you’re prepared to do to create the best compromise.
Rinse and repeat.
Conceding to preposterous conditions will hurt you more in the long run.